Return & Refund Policy – Anya Green Energy

At Anya Green Energy Pvt Ltd, we strive to provide the best service and products to our customers, including those who book solar systems online. However, we understand that circumstances may arise where a refund is necessary. Therefore, we have established the following refund policy:

Cancellation Period:
Customers have the right to cancel their online solar system booking within 7 days of making the initial payment without incurring any cancellation fees. This 7-day period starts from the date the payment is made.

Refund Eligibility:

To be eligible for a refund, the customer must notify Anya Green Energy Pvt Ltd of their decision to cancel the booking within the specified cancellation period.
Refunds will only be issued for cancellations made within the designated timeframe.
Refund Process:

Customers must submit a formal cancellation request to Anya Green Energy Pvt Ltd via email or phone call.
Once the cancellation request is received and verified, the refund process will be initiated.
Refunds will be processed using the same payment method originally used for the booking.
Refund Deductions:

Anya Green Energy Pvt Ltd reserves the right to deduct reasonable administrative and processing fees from the refund amount.
If any installation or customization work has already commenced at the time of cancellation, the cost of such work may be deducted from the refund.
Refund Timeline:

Refunds will be processed promptly upon receipt of the cancellation request and verification of eligibility.
The exact timeframe for the refund to reflect in the customer’s account may vary depending on the payment method and financial institution involved.

Anya Green Energy Private Limited – Return Policy

At Anya Green Energy, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to assist you with returns and exchanges.

1. Eligibility for Returns

Timeframe: You may return products within 30 days of the purchase date.
Condition: Products must be unused, undamaged, and in the same condition as received, with all original packaging, manuals, and accessories.
Proof of Purchase: A valid proof of purchase (invoice or receipt) is required to process any returns.

2. Non-Returnable Items

The following items are not eligible for return:

Products that have been installed, used, or modified.
Customized or special-order items.
Products without original packaging or accessories.
Clearance or promotional sale items (unless defective).

3. Defective or Damaged Products

If you receive a product that is defective or damaged:

Notify Us: Contact us within 7 days of receiving the product.
Inspection: Our team will inspect the product, and if it is found to be defective, we will arrange for a replacement or offer a full refund.
Shipping Costs: We will cover the return shipping costs for defective or damaged products.

4. Return Process

Initiate a Return: Contact our customer support team at 8448440775 to request a return.
Shipping: Customers are responsible for the return shipping costs unless the product is defective or damaged. We recommend using a trackable shipping service.
Refunds: Once we receive and inspect the returned product, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
We provide refund and replacement of our product . The replacement service provide after the receiving of product and we replace and deliver the product within 20 days.

5. Exchanges

We offer exchanges for products that meet the return eligibility criteria. Please contact our customer service team to facilitate an exchange.

6. Warranty Returns

For products under warranty, please refer to our Warranty Policy for specific terms and conditions. Products returned for warranty claims may undergo inspection by our technical team before repair or replacement.

Incase of approved refund the amount will be credited into the beneficiary account within 15 days.

Non-Refundable Items:

Certain non-refundable items may apply, such as special-order components or custom-designed systems that cannot be readily resold.
Exceptions:

Anya Green Energy Pvt Ltd reserves the right to make exceptions to this refund policy on a case-by-case basis, particularly in situations involving extenuating circumstances.
Contact Information:

For any inquiries regarding refunds or cancellations, customers can contact Anya Green Energy Pvt Ltd’s customer service team via email, phone, or through our online support system.
By booking a solar system online with Anya Green Energy Pvt Ltd, customers acknowledge that they have read, understood, and agree to abide by this refund policy.