Effective Date: [20-02-2024]

These Terms and Conditions govern the sale and purchase of products from Anya Green Energy pvt ltd. , including but not limited to solar panels, drives, inverters, and on-grid solar systems (“Products”). By accessing our Platform and/or purchasing Products from us, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this Platform.

Product Orders:

All orders are subject to availability. We reserve the right to refuse or cancel any order for any reason, at any time.
The prices of Products are subject to change without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Products.
We reserve the right to limit the sales of our Products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
The descriptions and images of the Products on our Platform are for illustrative purposes only and may not be entirely accurate. We do not warrant that the quality of any Products, information, or other material purchased or obtained by you will meet your expectations.
Payment and Pricing:

All prices for the Products are in [insert currency] and are exclusive of any applicable taxes and shipping charges. The total cost of your order will be displayed at the checkout.
Payment for all orders must be made in full at the time of placing the order. We accept payment via [insert accepted payment methods].
We reserve the right to refuse or cancel any orders placed with us if fraud or an unauthorised or illegal transaction is suspected.
Shipping and Delivery:

We will endeavour to deliver the Products to you in a timely manner. However, we shall not be liable for any delays in delivery.
Delivery of the Products will be made to the address specified by you at the time of ordering. You must ensure that someone is present to accept delivery.
Risk of loss and title for the Products pass to you upon delivery of the Products to the carrier.
Returns and Refunds:

If you are not satisfied with a Product for any reason, you may return it to us for a refund within [insert number] days of receiving the Product. You will be responsible for the cost of return shipping.
To be eligible for a refund, the Product must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.
Warranty:

We warrant that the Products will be free from defects in materials and workmanship for a period of [insert warranty period] from the date of purchase. This warranty is subject to certain limitations and exclusions.
If a Product is found to be defective during the warranty period, we will, at our option, repair or replace the Product or refund the purchase price.
Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred.

Refund Policy for Anya Green Energy Pvt Ltd – Online Solar System Booking :

At Anya Green Energy Pvt Ltd, we strive to provide the best service and products to our customers, including those who book solar systems online. However, we understand that circumstances may arise where a refund is necessary. Therefore, we have established the following refund policy:

Cancellation Period:
Customers have the right to cancel their online solar system booking within 7 days of making the initial payment without incurring any cancellation fees. This 7-day period starts from the date the payment is made.

Refund Eligibility:

To be eligible for a refund, the customer must notify Anya Green Energy Pvt Ltd of their decision to cancel the booking within the specified cancellation period.
Refunds will only be issued for cancellations made within the designated timeframe.
Refund Process:

Customers must submit a formal cancellation request to Anya Green Energy Pvt Ltd via email or phone call.
Once the cancellation request is received and verified, the refund process will be initiated.
Refunds will be processed using the same payment method originally used for the booking.

Incase of approved refund the amount will be credited into the beneficiary account within 15 days.
Refund Deductions:

Anya Green Energy Pvt Ltd reserves the right to deduct reasonable administrative and processing fees from the refund amount.
If any installation or customization work has already commenced at the time of cancellation, the cost of such work may be deducted from the refund.
Refund Timeline:

Refunds will be processed promptly upon receipt of the cancellation request and verification of eligibility.
The exact timeframe for the refund to reflect in the customer’s account may vary depending on the payment method and financial institution involved.
Non-Refundable Items:

Certain non-refundable items may apply, such as special-order components or custom-designed systems that cannot be readily resold.
Exceptions:

Anya Green Energy Pvt Ltd reserves the right to make exceptions to this refund policy on a case-by-case basis, particularly in situations involving extenuating circumstances.
Contact Information:

For any inquiries regarding refunds or cancellations, customers can contact Anya Green Energy Pvt Ltd’s customer service team info@anyaenergy.com / +91 8448440775
By booking a solar system online with Anya Green Energy Pvt Ltd, customers acknowledge that they have read, understood, and agree to abide by this refund policy.

Note: This refund policy is subject to change at the discretion of Anya Green Energy Pvt Ltd without prior notice. Customers are advised to review the refund policy periodically for any updates or revisions.

Anya Green Energy Private Limited – Return Policy

At Anya Green Energy, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to assist you with returns and exchanges.

1. Eligibility for Returns

• Timeframe: You may return products within 30 days of the purchase date.
• Condition: Products must be unused, undamaged, and in the same condition as received, with all original packaging, manuals, and accessories.
• Proof of Purchase: A valid proof of purchase (invoice or receipt) is required to process any returns.

2. Non-Returnable Items

The following items are not eligible for return:

• Products that have been installed, used, or modified.
• Customized or special-order items.
• Products without original packaging or accessories.
• Clearance or promotional sale items (unless defective).

3. Defective or Damaged Products

If you receive a product that is defective or damaged:

• Notify Us: Contact us within 7 days of receiving the product.
• Inspection: Our team will inspect the product, and if it is found to be defective, we will arrange for a replacement or offer a full refund.
• Shipping Costs: We will cover the return shipping costs for defective or damaged products.

4. Return Process

• Initiate a Return: Contact our customer support team at [customer support email or phone number] to request a return.
• Shipping: Customers are responsible for the return shipping costs unless the product is defective or damaged. We recommend using a trackable shipping service.
• Refunds: Once we receive and inspect the returned product, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

5. Exchanges

We offer exchanges for products that meet the return eligibility criteria. Please contact our customer service team to facilitate an exchange.

6. Warranty Returns

For products under warranty, please refer to our Warranty Policy for specific terms and conditions. Products returned for warranty claims may undergo inspection by our technical team before repair or replacement.

Shipping Policy for Anya Green Energy Pvt Ltd – Solar Company :

At Anya Green Energy Pvt Ltd, we are committed to providing efficient and reliable shipping services for our solar products. Please review the following shipping policy:

Shipping Charges:

Shipping charges for orders placed with Anya Green Energy Pvt Ltd will be determined based on the size and weight of the solar products, as well as the shipping destination.
Shipping charges will be communicated to the customer during the sales process, typically by the sales team, and are subject to agreement between the customer and Anya Green Energy Pvt Ltd.
Shipping Methods:

Anya Green Energy Pvt Ltd utilizes reputable shipping carriers to ensure safe and timely delivery of solar products.
The available shipping methods may vary depending on the size and weight of the items, as well as the shipping destination.
Customers may have the option to choose between standard or expedited shipping methods, with associated delivery timeframes and costs.
Shipping Timelines:

Once an order is placed and payment is confirmed, Anya Green Energy Pvt Ltd will process the order and arrange for shipment within the agreed-upon timeframe. The delivery of the product timeline is 15 days.
Shipping timelines may vary depending on factors such as product availability, shipping method selected, and the destination address.
Anya Green Energy Pvt Ltd will provide customers with an estimated delivery date at the time of order confirmation.
Shipping Address:

Customers are responsible for providing accurate and complete shipping addresses at the time of order placement.
Any changes to the shipping address after the order has been processed may result in delays or additional charges, for which Anya Green Energy Pvt Ltd shall not be held liable.
Shipping Confirmation:

Once the order has been shipped, Anya Green Energy Pvt Ltd will provide customers with a shipping confirmation email or notification, including tracking information if available.
Shipping Charges Agreement:

By proceeding with an order and agreeing to the shipping charges as communicated by the sales team, customers acknowledge and accept the applicable shipping fees.

The delivery of the product timeline is 15 days.

Contact Information:

For any inquiries regarding shipping or delivery, customers can contact Anya Green Energy Pvt Ltd’s customer service team via email, phone, or through our online support system.
By placing an order with Anya Green Energy Pvt Ltd, customers acknowledge that they have read, understood, and agreed to abide by this shipping policy.

Note: This shipping policy is subject to change at the discretion of Anya Green Energy Pvt Ltd without prior notice. Customers are advised to review the shipping policy periodically for any updates or revisions.